Privacy policy

Who we are

Removal Van London runs this website and is the data controller for the personal information described below. Our contact details are on the contact page.

What we collect, and what for

The quote form asks for a name, a telephone number, an email address, the two addresses, a moving date where one exists, and whatever you add in the notes. It exists so that we can answer the enquiry and prepare a price.

Contact us by telephone or email instead and we hold only what you choose to tell us, for the same purpose. Google Analytics separately reports anonymous usage — pages opened, approximate location, device type — aggregated and identifying nobody.

Third-party addresses on a two-leg job

Most jobs on this site involve somebody else's address: a charity shop, a buyer, a seller taking a return, a hire company depot, a venue. You will give us those details and frequently a contact name.

We use them to arrange the collection or delivery and to plan the parking, we contact those parties only about that job, and we do not retain their details beyond it or use them for anything else.

Venue and building information

On event and block work we hold access codes, lift booking references, contact names and window times supplied by a venue or a managing agent.

Those are used for the job and deleted with the file. We do not share them, and where a venue asks us to hold nothing at all we will work from a reference supplied on the day instead.

Photographs you send us

We ask for photographs of items, staircases and streets because they answer questions faster than descriptions do. Those images are used to plan and price the job and for nothing else.

They are not published, not used in marketing, and not shown to anybody the job does not require. They are held in the job file and deleted with it.

The basis we rely on

Enquiries and prices rest on steps taken at your request ahead of a contract. After a booking we rely on performing that contract. Analytics rests on our legitimate interest in understanding how the site is used.

Who else sees it

Your enquiry goes to our own lead-handling system so that the right person picks it up. Beyond that it travels only where the job requires — a storage operator where goods are held, a customs agent on an overland run, our insurers if a claim is raised.

Google reCAPTCHA protects the form against automated submissions, so Google receives technical information about your interaction with it. Nothing is sold, and nothing goes to other removals firms.

How long it is kept

Enquiries that never become bookings are held while the job remains a realistic prospect, then deleted. Completed job records, including photographs, are retained for the period accounting, insurance and the law require.

What you can ask for

A copy of what we hold, a correction, a deletion, or an objection to our use of it. Write and we will deal with it. Unhappy with the outcome? The Information Commissioner's Office accepts complaints.

Cookies

We set no advertising or tracking cookies of our own. Google Analytics and reCAPTCHA set theirs, and blocking those breaks nothing here beyond the form's spam protection.

If this changes

Material changes appear on this page. The policy covers this site and the enquiries made through it.