Why must the old one go first?

Because most London flats cannot hold both, and a delivery crew that cannot get the new item in will frequently refuse the delivery. That slot is then gone.

Will the retailer not take it?

Sometimes, and less often than it used to be. Where offered, it usually has conditions about access and disconnection and is frequently declined on the day.

Where does the old one go?

To a charity that has accepted it, a buyer, a family member or another address. All transport, all ordinary work.

Why does the fire label matter?

Because with an intact label most charities will consider upholstered furniture and without one virtually none will. It decides most of these jobs on its own.

Will you take it to the tip?

No. Carrying waste for disposal requires a licence we do not hold, and the liability for improperly disposed waste partly attaches to the householder too.

Can you disconnect the washing machine?

No — that needs the appropriate trade. We will move it anywhere it is going once it has been disconnected properly.

Something comes back · ⇄

The old one leaves as the new one arrives

The most-booked job on this site and the most last-minute. A delivery date exists, the old item has to be gone before it, and the retailer either will not take it or will only take it under conditions nobody read.

We hold no waste carrier licence. We move the old one somewhere; we do not dispose of it.

What a swap-out involves

Order agreed first Old out before new in, because most flats cannot hold both.

A destination for the old one Charity, buyer, family member or another address.

Dismantling where needed Which is usually why the old one is still there.

Disconnection is not ours Plumbed or wired items need the appropriate trade first.

Timing against the delivery Comfortably before it rather than on the same morning.

A plain answer on disposal Which is that it needs somebody licensed, not us.

Why it has to happen first

Because in most London flats there is nowhere for both items to stand. A delivery crew arriving to find the old sofa still in the room will frequently refuse the delivery outright rather than manoeuvre around it, and that slot is then gone.

So the sequence matters more than the timing: old out comfortably before new in, not on the same morning and certainly not afterwards.

Where the old one actually goes

To a charity that has accepted it in advance, to a buyer, to a family member, or to another address. All of that is transport and all of it is ordinary work.

For upholstered furniture the fire label decides almost everything: with an intact label most charities will consider it, and without one virtually none will. It is worth checking before anybody makes a plan.

What we will not do

Take it to a tip or to any other disposal point. Carrying waste for disposal requires registration as a waste carrier, which exists so that improperly disposed material can be traced, and the liability attaches to the householder as well as the carrier.

A firm offering to take away whatever you do not want without holding that registration is offering something it is not entitled to do, with a risk that partly lands on you. We will say so and name what is needed instead.

The appliances, which have their own rule

Anything plumbed or wired in needs disconnecting by the appropriate trade before we arrive. We will move a disconnected appliance anywhere it is going; we will not disconnect it.

And a working appliance is far easier to rehome than a broken one, which is worth remembering when deciding whether to replace something that still works.

The old one leaves as the new one arrives

Questions about the old one leaves as the new one arrives

Why must the old one go first?: Because most London flats cannot hold both, and a delivery crew that cannot get the new item in will frequently refuse the delivery. That slot is then gone.
Will the retailer not take it?: Sometimes, and less often than it used to be. Where offered, it usually has conditions about access and disconnection and is frequently declined on the day.
Where does the old one go?: To a charity that has accepted it, a buyer, a family member or another address. All transport, all ordinary work.
Why does the fire label matter?: Because with an intact label most charities will consider upholstered furniture and without one virtually none will. It decides most of these jobs on its own.
Will you take it to the tip?: No. Carrying waste for disposal requires a licence we do not hold, and the liability for improperly disposed waste partly attaches to the householder too.
Can you disconnect the washing machine?: No — that needs the appropriate trade. We will move it anywhere it is going once it has been disconnected properly.

Does anything have to come back?

Both addresses, what is going, and whether anything has to leave as something arrives, go back where it came from, or be collected afterwards. Any yes makes it two legs.

Get a price Ask about the old one